Refund & Cancellation Policy
Last Updated: September 21, 2025
We truly appreciate your interest in our digital inspiration cards and thank you for choosing our store. Because our products are delivered in a digital format, our refund and cancellation policy must reflect the special nature of these goods. The goal of this document is to provide full transparency about when refunds or cancellations may apply, under which circumstances exceptions can be made, and what responsibilities both you as the customer and we as the provider share.
1. Nature of Products
All products available on our website are sold exclusively as digital downloads. This means that once your order is confirmed and payment is processed, you will receive access to download your files electronically. No physical items will ever be mailed or shipped to your address. Digital products have unique characteristics compared to traditional goods—once they are downloaded, they cannot be returned in the same way a physical item could. For this reason, digital purchases require a clear and specific refund policy to ensure fairness for both parties.
2. Refunds and Cancellations
Because our files are delivered instantly after purchase, refunds are generally not possible once a file has been downloaded or accessed. This ensures the integrity of our digital business model and protects the value of our work. However, if you have purchased a product but have not yet downloaded any files, you may request a cancellation within seven (7) days of the purchase date. In this case, we will process a full refund back to your original method of payment. We encourage customers to carefully review product descriptions, previews, and any available samples before completing a purchase to ensure the product meets your needs.
3. Defective or Technical Issues
We want you to be fully satisfied with your purchase. If you experience a problem such as receiving a corrupted, incomplete, or inaccessible file, please notify us within fourteen (14) days of your purchase. Our first step will always be to provide you with a corrected or replacement file at no additional cost. In rare cases where we are unable to resolve the issue—for example, if a file is permanently damaged or missing—you will be entitled to a full refund. We may request proof of the issue (such as a screenshot of an error message) to better understand the problem and to improve our products.
4. Ordering Errors and Customer Responsibility
It is the customer’s responsibility to carefully read product descriptions and verify that the item being purchased is what they intend to order. Refunds will not be granted for accidental purchases, such as buying the same product multiple times or selecting the wrong file, unless the error is due to a technical fault on our side. Additionally, dissatisfaction based on personal preference (for example, if the design or style does not match your expectations) is not considered a valid reason for a refund if the product matches the description provided on the website. To avoid such issues, we encourage you to contact us with any questions before completing your order.
5. Unauthorized or Fraudulent Transactions
If you believe that your credit card, PayPal account, or other payment method has been used without your authorization, please contact your payment provider immediately. They will guide you through the process of disputing the charge and securing your account. While we are not responsible for fraudulent transactions carried out without your permission, we are committed to cooperating fully with your bank, credit card company, or payment processor to help resolve the matter quickly and fairly. Protecting our customers from fraud is a top priority, and we take such reports very seriously.
6. Limited Responsibility and Compatibility
Although we make every reasonable effort to ensure that our digital products are tested and compatible with commonly used devices and software, we cannot guarantee that every file will work perfectly on every system worldwide. Variations in operating systems, device settings, or third-party applications may occasionally cause technical difficulties. Our responsibility in such cases is limited to providing technical guidance, replacing a defective file if necessary, or issuing a refund in extreme cases as outlined above. We cannot be held liable for issues arising from outdated software, unsupported devices, or user-specific technical limitations.
7. Contact and Support
We believe in open communication and responsive customer care. If you have any questions about this Refund & Cancellation Policy, encounter a problem with your digital files, or wish to request assistance before making a purchase, we invite you to reach out. Please contact us at service@calmrya.com, and we will do our best to respond within 48 hours. Our goal is not only to resolve individual issues but also to continuously improve our products and customer experience.
📧 Email: service@calmrya.com
🌐 Website: www.calmrya.com